Goal of QA Assessment
- Customer experience
- Employee productivity and efficiency
- Defect removal effectiveness for business-critical processes
- Time to market
- Test coverage
- Total cost of ownership
- Metrics to drive continuous improvements
- Create short and long-term road map for continuous improvement
SLAs, KPIs and Metrics: Realize measurable benefits. Maintain comprehensive metrics to measure project health and benchmark test maturity.
SLAs
- Customer experience
- Employee productivity and efficiency
- Defect removal effectiveness for business-critical processes
- Time to market
- Test coverage
- Total cost of ownership
- Metrics to drive continuous improvements
- Create short and long-term road map for continuous improvement
Metrics
Cost
On-Cost Delivery (Accuracy of cost estimation)
Estimated Effort Index (Actual vs. planned hours)
Time
On-Time Delivery (Accuracy of schedule estimation)
Schedule Variance
Productivity
Percentage of Rework
Quality
Weighted Average Defect Density
Defect detection rate (based on function points or person hours)
Defect Management
Defects detected by phase and by type
Root cause distribution
